Returns

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us first. If your return is approved, we'll send you instructions on how and where to send your item. Returns sent without prior approval will not be accepted.

Refunds are only issued if an item is deemed faulty or does not match the description on our site. We do not offer refunds for change of mind or for incorrect orders, including orders sent to an incorrect shipping address.

All return requests must be made within 30 days. Items must be sent back to us within 30 days, with tags still intact, before we can process a refund to your original payment method or arrange a replacement.

We do not cover the cost of return shipping. Returns are made at the customer's expense and remain the customer's responsibility until received by our team.

We aim to process returns within 3 business days of receiving the returned parcel.

Please Note

• All items are quality checked by our customer service team before dispatch.

• All returned items are inspected by our returns team before a store credit, refund, or replacement is issued.

• We reserve the right to refuse a return if an item is found to be unsuitable.

• If an item is found unsuitable for return, we will contact you to choose between paying for the item to be shipped back to you or having it donated. If we do not hear back within 7 days, the item will be donated.

Please review our return conditions below. To start a return, submit the "Return Request" form within 30 days of receiving your parcel, specifying the reason for your return. Once our team approves your request, post the parcel back to us. We recommend using a trackable service.

Return Eligibility

The customer is responsible for paying return shipping and for ensuring their return meets the following criteria:

• All return requests and returns are made within the specified time frame.

• Items are returned in their original condition.

• For hygiene reasons, we cannot accept returns for pillowcases, scrunchies or masks.

• We do not accept returns unless the item is faulty.

• Supporting images must clearly show any defects, with tags intact and under reasonable lighting, to qualify for a refund.

• Bonus items received with an order must also be returned. If they are not, the cost of the bonus item will be deducted from the refund.

• Shipping fees paid at the time of purchase are non-refundable.