Privacy Policy
At 3131 Massage, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a purchase through our online shop, contact us, or interact with our massage studio.
This policy applies to the 3131 Massage website, online shop and massage studio services.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with 3131Massage, we may collect different types of personal information.
1.1 Information You Provide to Us
You may provide personal information when you:
Contact us with an enquiry
Make a massage appointment or ask about availability
Place an order through our online shop
Contact us about an online shop order
Submit information through a form on our website
Contact us about a return, refund, delivery or other customer service matter
This information may include your name, contact details, delivery address, order details and other information you choose to provide.
1.2 Information Collected When You Use Our Website
When you visit our website, certain information may be collected automatically. This may include information such as your IP address, browser type, device information, pages visited and general information about how you use the website.
Some of this information may be collected through cookies and similar technologies. These technologies help us operate, maintain and understand the use of our website.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
How We Collect Information
We may collect personal information in several ways, including when you:
Visit or use our website
Make a purchase through our online shop
Contact us by phone, email or through our website
Submit an enquiry or other information through a website form
Make or enquire about a massage appointment
Contact us about an online shop order, delivery, return or refund
We may also receive certain information automatically when you use our website, such as technical information about your device, browser and interaction with our website. This may occur through cookies and similar technologies.
We may also receive information from service providers that support our website, online shop, payment processing, delivery and other business operations, where necessary to provide these services.
How We Use Your Information
We may use the personal information we collect for purposes including:
Providing and managing our massage services and appointments
Processing and fulfilling online shop orders
Processing payments and arranging delivery of online shop orders
Responding to enquiries and providing customer service
Managing returns, refunds and other order-related matters
Communicating with you about your appointments or orders
Maintaining and improving our website and online shop
Understanding how our website is used and identifying technical issues
Maintaining the security of our website, systems and services
Complying with our legal and regulatory obligations
We use personal information only for purposes that are reasonably related to our business activities and as otherwise permitted or required by law.
Online Shop Orders & Payments
When you place an order through our online shop, we collect the information needed to process and fulfil your order. This may include your name, contact details, billing information, delivery address, order details and other information required to complete your purchase.
Payment transactions are processed through the payment services available at checkout. Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
We use order information to process your purchase, arrange delivery, provide order updates, respond to customer service enquiries and manage returns or refunds where applicable.
We do not use your order information for purposes unrelated to processing and managing your purchase except where permitted or required by law.
Massage Appointments & Enquiries
When you contact us about a massage appointment or enquiry, we may collect information such as your name, phone number, email address, appointment details and information you choose to provide about your massage preferences.
We use this information to:
Arrange and manage massage appointments
Respond to enquiries
Communicate with you about your appointment
Understand your stated massage preferences
Provide customer service
Please provide only information that is relevant to your enquiry or appointment. You do not need to provide sensitive personal information unless it is relevant to your interaction with us.
If you voluntarily share additional information with us, we will handle it in accordance with applicable privacy requirements.
Website, Cookies & Analytics
When you visit our website, certain information may be collected automatically through cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website. They can help websites function properly, remember preferences and understand how visitors use the site.
We may use cookies and similar technologies for purposes such as:
Operating and maintaining our website
Remembering certain website preferences
Understanding website traffic and usage
Monitoring website performance
Identifying and addressing technical issues
Some cookies may be placed by third-party services that support website functionality, analytics or other services we use.
You can manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.
Where required by applicable law, we will obtain consent before using cookies or similar technologies that require consent.
Sharing Your Information
We may share personal information with third-party service providers where this is reasonably necessary to operate our business and provide our services.
For example, information may be shared with service providers that assist with:
Website hosting and operation
Online shop and order processing
Payment processing
Delivery and shipping
Website analytics and technical services
Customer communications and support
These service providers may only access the information they need to provide their services to us.
We may also disclose personal information where required or permitted by law, or where reasonably necessary to protect our rights, property or the security of our website, customers or business.
We do not sell your personal information to third parties.
Third-Party Services
We use third-party services to help us operate our website, online shop and business. These services may process personal information on our behalf where necessary to provide their services.
Third-party services may include providers involved in website hosting and operation, payment processing, shipping and delivery, website analytics, communications and other business functions.
These providers may collect or process information in accordance with their own privacy policies and terms. We encourage you to review the privacy information provided by any third-party service when relevant.
We do not control the privacy practices of third-party services, and their handling of information may be subject to their own policies and applicable laws.
Data Security
We take reasonable steps to help protect the personal information we hold from unauthorised access, loss, misuse, alteration or disclosure.
We limit access to personal information to people and service providers where access is reasonably necessary for business purposes.
We also use third-party service providers to support our website, online shop and other business operations. The security of information handled by these providers is subject to their own systems, practices and policies.
While we take reasonable steps to protect personal information, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a data breach that requires notification under applicable Australian privacy law, we will take the steps required by law.
How Long We Keep Information
We retain personal information for as long as we reasonably consider necessary for the purposes for which it was collected, including providing our services, managing orders and enquiries, maintaining business records, and meeting our legal or regulatory obligations.
The period for which information is retained may vary depending on the type of information, how it is used, and the circumstances in which it was collected.
Where appropriate, we may delete, de-identify or otherwise dispose of personal information when we no longer reasonably need it for these purposes. However, some information may need to be retained for a longer period where required or permitted by law or for legitimate business purposes.
Your Privacy Rights
Depending on your circumstances and applicable privacy laws, you may have rights relating to the personal information we hold about you.
These may include the right to:
Request access to personal information we hold about you
Ask us to correct personal information that is inaccurate or incomplete
Make an enquiry or complaint about how we handle your personal information
Where applicable, we will consider and respond to requests in accordance with relevant privacy laws.
To make a privacy-related request or enquiry, please use the contact details provided on our website.
Marketing Communications
From time to time, we may send promotional or marketing communications where permitted by applicable law.
Where consent is required, we will only send marketing communications where you have provided the required consent.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us directly.
Unsubscribing from marketing communications will not affect essential communications relating to your orders, appointments or other services you have requested from us.
Children’s Privacy
Our website and online shop are intended for a general audience.
We do not knowingly seek to collect personal information from children through our website. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to address the situation in accordance with applicable law.
If you believe that a child has provided personal information to us through our website, please contact us so that we can review the information and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, privacy practices or applicable legal requirements.
When changes are made, the updated version will be published on this page, together with the “Last Updated” date where applicable.
We may also provide additional notice about significant changes where we consider it appropriate or where required by applicable law.
We encourage you to review this Privacy Policy periodically for the latest information about how we handle personal information.