Shipping & Delivery

3131 Massage online shop orders are shipped Australia-wide, including regional and rural locations.

Orders are generally processed within 2–5 business days. Once your order has been shipped, regular delivery usually takes 4–8 business days, depending on your delivery location.

Delivery times may vary, particularly for regional and rural locations. You’ll receive a tracking link by email once your order has been shipped. Visit our online shop to browse our current range of massage and self-care products.

Order Processing

Orders are generally processed within 2–5 business days after your order is placed.

Processing time is the time needed to prepare your order for dispatch. It does not include the delivery time once your order has been shipped.

Once your order has been dispatched, you'll receive a tracking link by email so you can follow your parcel.

Delivery Timeframes

Once your order has been shipped, regular delivery usually takes 4–8 business days.

Delivery times can vary depending on your location and the delivery service. Regional and rural locations may take longer than standard delivery timeframes.

Please keep in mind that delivery timeframes are estimates and may be affected by circumstances outside our control.

Tracking Your Order

Once your order has been shipped, we'll send you a confirmation email with a tracking link.

You can use the tracking link to follow the progress of your parcel and check for delivery updates.

Please allow up to 24 hours for tracking information to appear or update after your parcel has been shipped.

Delivery Areas

We ship online shop orders Australia-wide, including regional and rural locations.

Delivery times vary depending on your destination. Regional and rural deliveries may take longer than standard delivery timeframes.

Please make sure your delivery address is entered correctly when placing your order.

PO Boxes, Lockers & Collection Points

We can deliver orders to PO boxes, lockers or parcel collection points, where supported by the delivery service.

Depending on the delivery service, you may be required to provide a signature or collect your parcel from the designated location.

Delivery Address Changes

Please check your delivery address carefully before completing your order.

Once an order has been placed, we're unable to make changes to the delivery address.

If you notice that you've entered an incorrect address, please contact us as soon as possible. However, we cannot guarantee that the address can be corrected before your order is shipped.

We are not responsible for delays or delivery issues resulting from an incorrect or incomplete delivery address provided at checkout.

If You’re Not Home

If you're not available when your parcel is delivered, the delivery provider may leave a notification with instructions for redelivery or collection, depending on the delivery service and your delivery address.

Please follow the instructions provided by the delivery provider to arrange collection or redelivery if required.

If you have any questions about the delivery of your parcel, you can use your tracking link to check the latest delivery updates.

Delayed or Missing Parcels

If your parcel hasn't arrived within the expected delivery timeframe, please first check your tracking information using the tracking link provided after your order was shipped.

If the tracking information hasn't been updated or your parcel appears to be delayed or missing, please contact us with your order number so we can look into the delivery status and assist you.

Please note that delivery times may vary, particularly for regional and rural locations.