Terms & Conditions
These Terms & Conditions apply to your use of the 3131 Massage website, including our massage services information and online shop.
By using our website or purchasing products through our online shop, you agree to be bound by these Terms & Conditions, to the extent permitted by applicable law.
Additional terms and policies may apply to particular services or transactions, including our Shipping & Delivery, Returns & Refunds, Shop Policies and Privacy Policy.
If you do not agree with these Terms & Conditions, please do not use our website or place an order through our online shop.
About These Terms
These Terms & Conditions apply to your use of the 3131 Massage website and to your interactions with the services and online shop made available through the website.
3131 Massage operates both a massage studio in Gerringong, NSW and an online shop. The massage studio and online shop operate separately, including their services, orders and customer service arrangements.
Specific terms may apply to particular services, purchases or activities. Where additional policies or terms apply, they should be read together with these Terms & Conditions.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Use of Our Website
You may use our website for lawful purposes and in accordance with these Terms & Conditions.
If you are under the age required to enter into a legally binding agreement under applicable law, you should use our website only with the involvement or permission of a parent or legal guardian where required.
When using our website, you agree not to:
Use the website for unlawful, fraudulent or unauthorised purposes
Attempt to gain unauthorised access to the website or its systems
Interfere with the operation, security or availability of the website
Introduce malicious code, viruses or other harmful material
Copy, reproduce or use website content in a way that infringes our rights or the rights of others
Use automated methods to access or collect information from the website in a way that could interfere with its operation
We reserve the right to refuse or restrict access to the website, or suspend or discontinue particular website features, where reasonably necessary for security, maintenance, technical issues, legal requirements or other legitimate business purposes.
We may also update, modify or remove website content or features from time to time without prior notice, where permitted by law.
You remain responsible for ensuring that your use of the website complies with applicable laws and these Terms & Conditions.
Massage Services
3131 Massage provides massage services at our physical studio in Gerringong, NSW.
Our massage sessions are based on the massage techniques and session options described on our website. Available techniques, session lengths, pricing and other service details may change from time to time.
Before your session, you may discuss your preferred massage technique, pressure and areas of focus with your massage practitioner. Different techniques may be combined during a session according to your preferences and the options available.
Massage services are provided as a general wellness and relaxation service and are not a substitute for medical care, diagnosis or treatment.
Health & Pregnancy Precautions
Our massage services are intended for customers who are generally well and seeking a massage for relaxation and personal wellbeing.
We do not accept massage bookings from customers who are pregnant or who have an injury, illness, medical condition or other health concern that may affect their suitability for massage. This includes customers who are currently receiving medical treatment or recovering from an injury, illness or procedure.
If you have a health concern or are unsure whether massage is suitable for you, please consult your doctor or other qualified health professional before booking.
Please let us know if your circumstances change before your appointment. We may decline or discontinue a massage session where reasonably necessary for safety, comfort or appropriate service delivery.
Appointments, Cancellations & Walk-ins
Massage appointments can be made by contacting 3131 Massage directly. We recommend booking in advance if you would like a particular session length or time.
Walk-ins are welcome, subject to availability. We cannot guarantee that a massage session will be available without an appointment.
If you need to cancel or change an appointment, please contact us as soon as possible. We appreciate as much notice as possible so that the appointment time can be made available to another customer.
Appointment availability, session lengths and pricing may vary from time to time.
We reserve the right to decline or reschedule an appointment where reasonably necessary, including where required for safety, comfort, appropriate service delivery or other legitimate business reasons.
Online Shop
3131 Massage operates an online shop separately from our physical massage studio.
Products available through the online shop are sold online only and are not stocked or sold at our massage studio. Online shop orders are processed and shipped separately and cannot be purchased, collected or returned at the studio.
By placing an order through our online shop, you agree to provide accurate and complete information required to process and deliver your order.
Additional terms and policies apply to online shop purchases, including our Shop Policies, Shipping & Delivery, and Returns & Refunds policies. These policies should be read together with these Terms & Conditions.
We may update product availability, descriptions, pricing and other online shop information from time to time.
Orders & Payment
When placing an order through our online shop, you are responsible for ensuring that the information you provide is accurate and complete, including your delivery details.
Orders are subject to product availability and successful payment. An order is considered confirmed once payment has been successfully processed and the order has been accepted for processing. Please note, the description that appears on your bank statement about your authorised transaction on our website is under JustClick. Once an order has been placed, changes or cancellations may not be possible. Please refer to our Shop Policies for details about order changes, cancellations and other order-related matters.
Available payment methods are shown at checkout. Payment processing may be handled by third-party payment providers and may be subject to their own terms and policies.
For detailed information about orders, payment, changes, cancellations and related procedures, please refer to our Shop Policies. Where applicable, our Shipping & Delivery and Returns & Refunds policies also apply.
Product Information & Pricing
We aim to provide accurate and up-to-date information about the products available through our online shop, including product descriptions, images, sizes, materials, colours and pricing.
Product colours and appearance may vary slightly depending on your screen, device settings, lighting and other factors. Product images are provided for general illustration and may not always represent the exact appearance of an item.
Prices are including GST and displayed in Australian dollars (AUD) unless otherwise stated. Product availability, descriptions and prices may change from time to time.
We do not guarantee that all product information will always be free from errors or omissions. If we identify an error in product information or pricing, we may correct it where appropriate.
For detailed information about product information, pricing and payment, please refer to our Shop Policies.
Shipping & Delivery
Online shop orders are processed and delivered in accordance with our Shipping & Delivery policy.
Delivery timeframes are estimates and may vary depending on the delivery location, delivery service and circumstances outside our reasonable control.
You are responsible for providing an accurate and complete delivery address when placing your order. Additional requirements may apply to certain delivery addresses or delivery services.
For detailed information about order processing, delivery timeframes, tracking, delivery addresses, regional and rural deliveries, and delayed or missing parcels, please refer to our Shipping & Delivery policy.
Returns, Refunds & Faulty Items
Returns, refunds, replacements and other remedies for online shop purchases are handled in accordance with our Returns & Refunds policy and applicable Australian consumer law.
Our Returns & Refunds policy sets out our usual procedures for dealing with faulty, damaged or incorrect items, including how to contact us and how returns are handled.
Nothing in these Terms & Conditions, our Returns & Refunds policy or any other policy operated by 3131 Massage excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law where those rights cannot lawfully be excluded, restricted or modified.
The Australian Consumer Law provides consumer guarantees for goods and services, and these guarantees apply automatically where applicable. Depending on the circumstances, a consumer may be entitled to a remedy such as a repair, replacement, refund, cancellation or compensation where a consumer guarantee has not been met.
Any timeframes or procedures stated in our Returns & Refunds policy apply to our own return process and do not limit any rights you may have under the Australian Consumer Law.
For detailed information about our return procedures, faulty or damaged items, incorrect items, replacement items, refunds and return postage, please refer to our Returns & Refunds policy.
Website Content & Intellectual Property
The content on the 3131 Massage website, including text, photographs, graphics, logos, branding and other materials, is owned by or licensed to 3131 Massage unless otherwise stated.
You may access and use our website for your personal, non-commercial purposes. You must not copy, reproduce, modify, publish, distribute or commercially use our website content without our prior permission, except where permitted by law.
You must not use our name, logo, branding or other intellectual property in a way that suggests an association, endorsement or approval that does not exist.
We aim to keep the information on our website accurate and up to date, but website content may change from time to time. Nothing on the website should be taken as professional medical, legal or other specialist advice.
If third-party content, trademarks, images or other materials appear on our website, those materials remain the property of their respective owners and may be subject to their own terms and rights.
Third-Party Services & Links
Our website may use or link to third-party services that support our website, online shop and business operations. These may include payment services, delivery services, analytics services, social media platforms and other external services.
Third-party services may operate under their own terms, conditions and privacy policies. Your use of those services may therefore be subject to the terms and policies of the relevant third party.
Our website may also contain links to websites operated by third parties. These links are provided for convenience and do not necessarily mean that we endorse or have control over the content, products, services or practices of those websites.
We are not responsible for the availability, content, security or privacy practices of third-party websites or services. We recommend reviewing the relevant third party's terms and privacy information before using their services or providing them with personal information.
For information about how third-party services may handle personal information in connection with our website and online shop, please refer to our Privacy Policy.
Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.
The website may occasionally be unavailable or have limited functionality due to maintenance, updates, technical issues, security measures, service provider issues or circumstances outside our reasonable control.
We may modify, suspend or discontinue parts of the website, including particular features or services, from time to time where reasonably necessary.
We will take reasonable steps to address known technical issues and restore website functionality where practicable.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable Australian law.
Limitation of Liability
To the extent permitted by law, 3131 Massage is not responsible for loss or damage arising from your use of our website, online shop or services where that loss or damage results from circumstances outside our reasonable control.
This may include circumstances such as interruptions to third-party services, internet or telecommunications failures, technical issues, or events that could not reasonably have been prevented or avoided.
We take reasonable steps to provide accurate information and operate our website and services appropriately. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other applicable law where that guarantee, right or remedy cannot lawfully be excluded, restricted or modified.
Where our liability can lawfully be limited, our liability will be limited to the extent permitted by applicable law.
Privacy
We collect, use and handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.
Our Privacy Policy explains what personal information we may collect, how we use it, when it may be shared with third-party service providers, and how we handle information relating to our website, online shop and massage services.
Nothing in these Terms & Conditions or our Privacy Policy is intended to exclude, restrict or modify any rights, protections or remedies you may have under applicable privacy laws or other applicable Australian law where those rights, protections or remedies cannot lawfully be excluded, restricted or modified.
For detailed information about our privacy practices, please refer to our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, online shop, policies or applicable legal requirements.
When an updated version is published, the “Last Updated” date may also be updated.
The version published on this page is the current version of these Terms & Conditions. We encourage you to review this page periodically for the latest information.
Changes will apply from the date they are published, unless otherwise stated or where a different application is required by law.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under applicable law.
Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
To the extent permitted by law, any dispute arising in connection with these Terms & Conditions, our website, online shop or services will be subject to the laws and courts applicable in New South Wales, Australia.
Nothing in these Terms & Conditions limits any rights or remedies you may have under applicable Australian law, including rights that cannot lawfully be excluded, restricted or modified.