Online Shop FAQ

Please check your order details carefully before completing your purchase. Once an order has been placed, we’re unable to make changes or cancel the order, including changes to the items, quantities or delivery address.

If you have entered an incorrect delivery address, please contact us as soon as possible. However, we cannot guarantee that the address can be corrected before the order is shipped.

If you need to return an item after receiving it, please refer to our Returns & Refunds policy for information about eligibility and the return process.

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and the name of the item you received. We may ask you to provide photos to help us check the issue.

Please do not return the item before contacting us and receiving instructions from our team.

Some products available on our website are online-only products and are not stocked or sold at our massage studio.

These products are fulfilled separately and cannot be purchased or collected from the massage studio.

If you would like to purchase an online-only product, please place your order through our website and we will deliver it to your chosen address.

Orders are generally processed within 2–5 business days. Once your order has been shipped, regular delivery usually takes 4–8 business days.

Delivery times may vary for regional and rural locations. You'll receive a tracking link by email once your order has been shipped.

For more information about shipping, please refer to our Shipping & Delivery.

Once your order has been shipped, we'll send you a confirmation email with a tracking link so you can follow your parcel's delivery.

Please allow up to 24 hours for tracking information to appear or update after your parcel has been shipped.

Yes. We ship orders Australia-wide, including regional and rural locations.

Delivery times vary depending on your destination. Regional and rural deliveries may take longer than standard delivery times.

Yes. We can deliver orders to PO boxes, lockers or parcel collection points, where supported by the delivery service.

Depending on the delivery service, you may be required to provide a signature or collect your parcel from the designated location.

If you're not available when your parcel is delivered, the delivery provider may leave a notification with instructions for redelivery or collection, depending on the delivery service and your delivery address.

Please follow the instructions provided by the delivery provider to arrange collection or redelivery if required.

If your parcel hasn't arrived within the expected delivery timeframe, please first check your tracking information using the tracking link provided after your order was shipped.

If the tracking information has not been updated or your parcel appears to be delayed or missing, please contact us with your order number so we can look into the delivery status and assist you.

Please note that delivery times may vary, particularly for regional and rural locations.

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number, a description of the damage, and photos showing the condition of the item and packaging. This will help us assess the issue and determine the next steps.

Please do not return the item before contacting us and receiving return instructions from our team.

If the item is confirmed to be faulty or damaged, we will arrange a replacement where replacement stock is available. If a replacement is not available because the item is out of stock, we will offer a refund instead.

We do not offer exchanges for change of mind or incorrect orders.

If you receive a faulty item, please contact us within 7 days of delivery. If the item is confirmed to be faulty and replacement stock is available, we will arrange a replacement. If a replacement is not available because the item is out of stock, we will offer a refund instead.

Please refer to our Returns & Refunds policy for more information.

Refunds are available only when an item is confirmed to be faulty and a replacement is not available because the item is out of stock.

For faulty items where replacement stock is available, we will arrange a replacement instead of a refund.

We do not offer refunds for change of mind or incorrect orders.

Please see our Returns & Refunds policy for more information about faulty items and the return process.

We accept returns only for items that are faulty.

If you receive a faulty item, please contact us within 7 days of delivery and provide your order number and details of the fault. We may ask you to provide photos or other information to help us assess the issue.

If we ask you to return the item, you are responsible for the return postage costs. Please contact us before sending the item back so we can provide return instructions.

If the item is confirmed to be faulty, we'll arrange a replacement where replacement stock is available. If a replacement isn't available because the item is out of stock, we'll offer a refund instead.

We do not accept returns for change of mind or incorrect orders.

For full details, please see our Returns & Refunds policy.

If an item is missing from your order, please check whether your order has been shipped in more than one parcel, as some orders may be sent separately.

If you have received only part of your order, please contact our online shop team with:

• Your order number

• The name of the missing item

Please contact us within 7 days of the delivery date so we can look into the issue and assist you.

No. Online shop returns cannot be accepted at our massage studio.

Our online shop and massage studio are managed separately, so returns must be arranged through our online shop team.

If you believe you have received a faulty item, please contact us within 7 days of delivery and follow the return instructions provided by our team.

Please see our Returns & Refunds policy for more information.