Return Request

Need to return an item from your 3131 Massage online shop order?

Please complete the form below to submit your return request. Have your order reference number and the customer details used at when placing your order ready.

Before submitting your request, please review our Returns & Refunds policy to make sure your return is eligible.

Once we receive your request, we'll review the information provided and contact you with the next steps.

Before you submit, please have the following information ready:

• customer name from your original order,

• email address used at checkout,

• order reference number,

• name of the returning item,

• a brief description of the reason for the return, and

• relevant details and photographs where appropriate for faulty, damaged or incorrect items.