Returns & Exchanges

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will only provide you with a refund of the items if the item: Is deemed faulty or does not match descriptions made on the site. We do not issue refunds for change of mind or incorrect orders including incorrect shipping address.

In all cases, you must request a return within 7 days and send us back your purchased items with tags still intact within 30 days before we refund back to the original form of payment or replacement. We do not cover the shipping costs of returning an item. Returns will be made at the customer's expense and remain their responsibility until received by our team.

We aim to process returns within 3 business days of receiving the returning parcel.

*Please note all items are quality checked by our customer service team before dispatch.

*Please read the conditions of return carefully as all items will be inspected by our returns team before issuing store credit, refund or replacement. In the case we find an item to be unsuitable for return, we reserve the right to refuse the return.

*In the case where items are found to be unsuitable for return, you will be contacted and asked to choose: to pay for the items to be shipped back to you or for the items to be donated. If we do not hear back from you within 7 days, the items will be donated.

Check conditions of returns below.

Use the "Return Request" form within 7 days of your parcel being received. Specify in your request the reason for return.

Once your return is approved by our team, simply post the parcel back to us. We recommend using a trackable service.

Conditions of Returns

*It is the customer’s responsibility to pay for the return shipping, and to ensure returns meet the following criteria:

• All return requests and returns are made within the specified time frame.

• All items are returned in original condition.

• For hygiene reasons, we cannot accept returns for pillowcases, scrunchies and masks.

• We do not accept returns for items purchased unless faulty.

• Supporting images must show any defects clearly with tags intact under reasonable lighting to qualify for refund.

• Bonus items received with any order must be returned also or the cost of the bonus item will be deducted from the refund.

• Shipping fees paid at time of purchase are non refundable.